#TELETEXT CANCELLATION HOLIDAYS FULL#

Please note that we may not be able to pay you within these deadlines if: We will use all reasonable endeavours to pay the refunds described above in accordance with the following timetable: Date on which your package holiday was cancelledīetween 1 August 2020 and 31 October 2020 Please note that unless you have already used the voucher, you are not obliged to accept a voucher from a service provider and may reject a voucher in favour of an equivalent cash refund from us. Where you have received a voucher from the service provider and you have chosen to accept this instead of a cash refund from us and you have informed us of this choice. the airline has offered you an opportunity to amend your flight and you have chosen to accept this option) orģ. Where you have rebooked or amended directly with the service provider (e.g.

Where you have received a cash refund from the service provider Ģ. the airline or accommodation provider) in the following circumstances:ġ. We will reduce the value of the cash refund payable to you to reflect the value of what you have received from your service provider (e.g. Deductions from the value of refunds paid to our customers If you chose to receive a cash refund, or if you do not respond within 14 days, we will use all reasonable endeavours to pay a cash refund to you (and the Refund Credit Note will no longer be valid).ĭ. Other customers holding Refund Credit Notesįor customers holding Refund Credit Notes which do not fall within sections A and B above, you will be offered an option to receive a cash refund instead of your Refund Credit Note.

#TELETEXT CANCELLATION HOLIDAYS FULL#

Customers who have received a Refund Credit Note for an amount less than the full value of their original booking and have fully or partially redeemed it as at. Customers who received a Refund Credit Note for the full value of their original booking and have partially redeemed it as at andģ. Customers who have been paid a partial cash refund as at. We will use all reasonable endeavours to make balancing payments of outstanding amounts due to the following customers whose package holidays were cancelled because of the COVID-19 pandemic and where the customer has asked for this:ġ. Customers to be paid a balancing cash payment Customers who do not fall within paragraphs 1 to 3 above but have been informed by us that they will receive a cash refund and have been waiting for more than 14 days as at. Customers who received a Refund Credit Note, which has not been redeemed but has expired as at andĤ. Customers who received a Refund Credit Note and have asked for a cash refund by ģ. Customers who were not issued with a Refund Credit Note by Ģ.

We will use all reasonable endeavours to pay full cash refunds the following categories of customers whose package holidays were cancelled because of the COVID-19 pandemic:ġ.

We have been in consultation with the Competition and Markets Authority (“CMA”) on this issue and are pleased to say that we have agreed the following timetable which will allow us to finish refunding all our customers whose package holidays were cancelled as a result of the COVID-19 pandemic.Ī. Ordinarily, we would have refunded these package holidays within 14 days but the scale of the cancellations and the failure of certain airlines to refund us the flight cost meant that we were not able to do so. The various restrictions on travel has meant that we had to cancel huge numbers of package holiday bookings. The COVID-19 pandemic has had a devastating impact upon the travel industry.

Teletext cancellation holidays